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Competences
Experience
Medical Interpreter - Remote
Conduent S. A.
2019-01 - 2024-12
Provided real‑time English–Spanish medical interpretation via phone and video platforms for clinical and surgical encounters, ensuring accurate translation of medical instructions, procedures, and follow‑up care. Maintained strict confidentiality and HIPAA compliance while delivering neutral, emotionally controlled support in high‑stress situations. Facilitated culturally appropriate communication between providers and patients, enhancing patient understanding and satisfaction.
Customer Support – Health Technology
Telus International S.A.
2016-01 - 2018-12
Managed complex escalations for high‑value health‑tech clients, acting as the escalation point for frontline agents and applying advanced de‑escalation techniques. Supported users of a wearable health‑tracking device, explaining metrics such as steps, calories, heart rate, and sleep patterns, and troubleshooting device functionality to ensure reliable operation.
Customer Service Representative
Allied Global
2013-01 - 2016-12
Provided customer support for account and system inquiries, assisting users with device setup, connectivity, and functionality. Resolved technical issues and ensured customer satisfaction through clear guidance and timely problem resolution.
Langues
Spanish
native
English
fluent
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